As a not-for-profit, we have limited resources to invest in technology and cyber security. Until recently, we managed everything in-house, relying on the limited knowledge of staff to stay afloat in a rapidly changing field. We were recommended Pentre Tech by one of our member schools and, after exploring other options, immediately felt a real sense of care and support in our early conversations. The team showed great patience with our limited technical vocabulary and shared our values around honesty, quality, and doing the right thing. From onboarding to ongoing support, the team has been kind, responsive, and consistently helpful. They’ve delivered everything promised - on time and to a high standard - while providing advice and guidance we simply didn’t have access to before. It’s reassuring to know they’re quietly monitoring things in the background, keeping both our organisation and our wider network safe.

Before working with PT Cyber, we knew our IT controls were not as strong as they needed to be. Our systems lacked structure, and we were spending a significant amount amount of money on IT services that were loosely delivered and billed across multiple different providers. It wasn’t efficient, and it certainly wasn’t giving us the confidence we needed in such an important part of our business. Since partnering with PT Cyber, the difference has been outstanding. They genuinely care about the support they provide and are completely professional in their approach. What we really value is how they explain things clearly and propose new ways of working without overwhelming us with technical jargon — for non-technical people like us, that has been a breath of fresh air. PT Cyber have tightened our IT controls, giving us a stable and stress-free working environment. We now feel fully confident in the systems we have in place. They’ve also helped us consolidate our IT costs and worked directly with our third-party providers to ensure changes were implemented smoothly and professionally. Day-to-day support is superb. In a fast-paced business like ours, issues need resolving quickly — and with PT Cyber, they usually are, often within minutes. Their service has made a huge difference, and we couldn’t recommend them highly enough.”