Our managed IT support typically covers:
Remote and onsite IT support
Proactive monitoring and patching
Microsoft 365 user and device management
Network, Wi-Fi, and firewall support
Backup monitoring and recovery support
Vendor and ISP liaison
Asset and system documentation
Services are delivered with defined responsibility, not vague promises.

All packages include:

Endpoint protection

Patch management

Microsoft 365/email monitoring

Compliance checks tailored to your sector

We build protection around your needs — from schools that need strict safeguarding, to SMEs needing Cyber Essentials certification.

Yes — education IT support is our speciality. We’ve supported primary schools, MATs, and colleges for over 20 years. We understand the challenges: safeguarding, filtering, compliance, and budgets. That’s why schools trust PT Cyber as their IT partner.

Yes. We support SMEs, charities, and enterprises across the UK. Whether you’re 5 users or 500, we tailor solutions that grow with your needs

For critical issues: 15 minute response.
For standard requests: same business day (and often within the hour).

No call centres, no outsourcing — just real technicians who know your systems and solve problems fast.

Yes — we provide devices, licences, and software at competitive rates, alongside setup and ongoing support. One partner for everything IT.

We provide remote IT support across the UK and on-site services across North Wales, Cheshire and the North West.

By preventing problems, extending the life of devices, and keeping staff productive. Without IT support, you’ll face more downtime, costly emergencies, and early device replacements. Our services often pay for themselves through reduced risk and improved efficiency.

Reactive “break/fix” IT might sound cheaper, but emergency callouts and downtime quickly add up. PT Cyber’s proactive IT support model means we monitor, patch, and secure your systems every day, reducing downtime and giving you predictable monthly costs — instead of nasty surprises.

This is the biggest myth we hear. In reality, SMEs and schools are prime targets for cybercrime because attackers know they’re less protected. A phishing attack or ransomware infection can cost thousands and damage your reputation. That’s why we include cybersecurity by default in every package — enterprise-grade protection without enterprise pricing.

Schools face unique challenges:
Safeguarding responsibilities
DfE cyber expectations
Limited budgets
High reliance on technology during teaching hours
We provide managed IT support that understands:
Filtering and monitoring requirements
Staff and student access management
Inspection readiness
Clear reporting for SLTs and governors

Unlike traditional MSPs, security is part of our managed service, not a bolt-on.
This includes:
Secure configuration of devices and user accounts
Monitoring for unusual activity
Alignment with Cyber Essentials principles
Support for Microsoft 365 security controls
For organisations with higher requirements, managed IT support can be combined with our
Cyber Security Services
Microsoft 365 Security & Backup

Poorly managed IT leads to:
Increased cyber security risk
Lost teaching or working time
Failed inspections, audits, or accreditations
Unclear responsibility during incidents
Reactive firefighting instead of planned improvement
Managed IT support shifts your organisation from reactive fixes to controlled, proactive management.

Most IT providers focus on keeping things running.
We focus on keeping things secure, compliant, and supportable.
Our difference:
Cyber-first mindset — security is not an optional extra
Experience supporting schools and regulated environments
Plain-English explanations for leadership, not just IT staff
Clear ownership during incidents and outages
Realistic advice that balances risk, budget, and usability
This means fewer surprises, fewer incidents, and less stress when things go wrong.