FAQS
Frequently Asked Questions
Some frequently asked questions about the service that you may have questions about
What makes PT Cyber different from other IT companies?
We don’t just fix problems — we prevent them. Every support package includes cybersecurity, compliance, and monitoring as standard. We act as your IT partner, helping with strategy, forecasting, and long-term planning. You’re not just getting a helpdesk — you’re gaining a team that feels like your own.
Most IT companies wait for things to break — and then bill you to fix them. We take a completely different approach.
Cybersecurity-first: Every support package includes security as standard, not as an expensive add-on. You’re protected by default.
Proactive IT support: We prevent problems before they happen through 24/7 monitoring, patching, and strategic planning. Less downtime = more productivity.
Sector expertise: With 20+ years in education IT support and SMEs, we understand safeguarding, compliance, and the realities of tight budgets.
Personal service: No faceless call centres or outsourced agents. When you call PT Cyber, you get real technicians who know your systems.
Part of your team: We don’t just fix issues — we help with IT strategy, forecasting, and growth planning so you can make smarter long-term decisions.
In short: we blend the reliability of enterprise-grade IT with the personal touch of a local partner.
Most IT companies wait for things to break — and then bill you to fix them. We take a completely different approach.
Cybersecurity-first: Every support package includes security as standard, not as an expensive add-on. You’re protected by default.
Proactive IT support: We prevent problems before they happen through 24/7 monitoring, patching, and strategic planning. Less downtime = more productivity.
Sector expertise: With 20+ years in education IT support and SMEs, we understand safeguarding, compliance, and the realities of tight budgets.
Personal service: No faceless call centres or outsourced agents. When you call PT Cyber, you get real technicians who know your systems.
Part of your team: We don’t just fix issues — we help with IT strategy, forecasting, and growth planning so you can make smarter long-term decisions.
In short: we blend the reliability of enterprise-grade IT with the personal touch of a local partner.
What does your IT support actually cover?
Day-to-day helpdesk support
Device management and cloud services
Email security and anti-phishing protection
User onboarding/offboarding
System monitoring and maintenance
Compliance checks (Cyber Essentials, ISO, DfE guidance)
In short: everything you need to stay secure, productive, and compliant.
Device management and cloud services
Email security and anti-phishing protection
User onboarding/offboarding
System monitoring and maintenance
Compliance checks (Cyber Essentials, ISO, DfE guidance)
In short: everything you need to stay secure, productive, and compliant.
What cybersecurity is included in your packages?
All packages include:
Endpoint protection
Patch management
Microsoft 365/email monitoring
Compliance checks tailored to your sector
We build protection around your needs — from schools that need strict safeguarding, to SMEs needing Cyber Essentials certification.
Endpoint protection
Patch management
Microsoft 365/email monitoring
Compliance checks tailored to your sector
We build protection around your needs — from schools that need strict safeguarding, to SMEs needing Cyber Essentials certification.
Do you support education clients?
Yes — education IT support is our speciality. We’ve supported primary schools, MATs, and colleges for over 20 years. We understand the challenges: safeguarding, filtering, compliance, and budgets. That’s why schools trust PT Cyber as their IT partner.
Do you work with businesses too?
Yes. We support SMEs, charities, and enterprises across the UK. Whether you’re 5 users or 500, we tailor solutions that grow with your needs
What are your response times?
For critical issues: 15 minute response.
For standard requests: same business day (and often within the hour).
No call centres, no outsourcing — just real technicians who know your systems and solve problems fast.
For standard requests: same business day (and often within the hour).
No call centres, no outsourcing — just real technicians who know your systems and solve problems fast.
Can you supply hardware and software?
Yes — we provide devices, licences, and software at competitive rates, alongside setup and ongoing support. One partner for everything IT.
Where do you provide IT support?
We provide remote IT support across the UK and on-site services across North Wales, Cheshire and the North West.
How does investing in IT support save us money?
By preventing problems, extending the life of devices, and keeping staff productive. Without IT support, you’ll face more downtime, costly emergencies, and early device replacements. Our services often pay for themselves through reduced risk and improved efficiency.
Can’t we just fix IT problems when they happen instead of paying monthly?
Reactive “break/fix” IT might sound cheaper, but emergency callouts and downtime quickly add up. PT Cyber’s proactive IT support model means we monitor, patch, and secure your systems every day, reducing downtime and giving you predictable monthly costs — instead of nasty surprises.
Why should I care about cybersecurity? I don’t think it will affect me.
This is the biggest myth we hear. In reality, SMEs and schools are prime targets for cybercrime because attackers know they’re less protected. A phishing attack or ransomware infection can cost thousands and damage your reputation. That’s why we include cybersecurity by default in every package — enterprise-grade protection without enterprise pricing.
